RETURN POLICY & PROCEDURE

What do I do?

If you wish to return your order, please contact Customer Service at 1.800.526.9032 or by email at info@cardinalbag.com

Please be prepared to submit photographs of defective product with a complete description of the defects.

Can I get a refund?

Products that have been found to be defective will be eligible for a credit for the full amount of the order. This amount will be credited to your account.

All defective orders will be replaced to your satisfaction following a consultation to identify defects and agree upon a solution to rectify those defects.

If you believe your order contains defective product, please contact Customer Service at 1.800.526.9032

How long do I have to return?

Products that have been found to be defective should be reported within 30 days of receipt. If you believe your order contains defective product, please contact Customer Service at 1.800.526.9032

When will I receive my refund?

Refunds for online orders are not available. If your order has been found to be defective, a credit for the full amount of the order will be credited to your account.
Please contact Customer Service at 1.800.526.9032

BILLING & COLLECTION POLICY

All online orders are processed through STRIPE (stripe.com)

No credit card information is ever stored on CardinalBag.com servers.

All transactions are encrypted and secure, using Stripe's ELEMENTS, pre-built UI for eCommerce.

How is my Payment Processed?

Acceptable forms of payment for all online orders include:

  • VISA
  • Master Card
  • American Express
  • Discover

If you wish to pay by other forms including check, money order, or direct transfer, please do not complete an order online. Instead, please contact Customer Service at 1.800.526.9032

Acceptable Forms of Payment

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